Separating the wheat from the chaff

What you are promised and what you get are often not the same! You may have bought a silver coin in the Bazaar when on holiday and discovered later that you got a fake one. Rather annoying! You may get over the irritation by regarding it as a ‘fun experience’ but when it comes to buying a UPS-system this psychological trick may not work. A hasty investment can cause enormous losses, possibly leaving deep scars on the image of your company.
Separating the wheat from the chaff-Separating the wheat from the chaff Separating the wheat from the chaff-Separating the wheat from the chaff
What is the customer of a UPS-system looking for? To put it simply: a reliable and inexpensive system. The trouble is that it is not so easy to separate the wheat from the chaff – even for a specialist. If you look at the glossy brochures and movies of the various manufacturers of UPS (almost) all of them offer (almost) perfect modular UPS-systems. The ultimate seems to have been reached. The systems can be extended at any time, they are highly available and their efficiency can hardly be surpassed. In short, one wonders whether these firms have closed their research departments, because the perfect solution has been found. That this is not the case is demonstrated in this article.

Reliability and system availability
Everyone knows the indicator of reliability: MTBF (mean time between failures). The average working life of all the components of a system is used to calculate a figure for the life span of the entire system. But such figures have to be used with utmost caution, in other words they are not helpful in building confidence. What good is it, to be frank, if the MTBF formula works out a life expectancy of 250’000 hours, when the real problem lies somewhere else? Have all the components been assembled carefully? Will none of them get too hot during peak output? Is the entire modular system completely redundant in order to provide the stated availability? Granted, a breakdown rarely occurs nowadays, but if it does how long will it take until a specialist is at hand who will find out the real problem and come up with a solution?
Here is the crux of the matter. Does the manufacturing company employ UPS specialists with years of experience? Are spare parts quickly available? Without a replacement unit on site, probably not. All too often only the sales department works efficiently. Buying a UPS-system is somewhat like taking out an insurance policy. You have to look carefully at the small print!
Picture 1
In the case of an emergency a DPA-module (40kVA) can be replaced within minutes by one person without taking the load off.

Modular technology
Exacting IT system managers have quickly recognised the advantages of modular UPS-systems. You pay as you grow. Indeed, from the point of view of investment it does not make sense to buy an oversized UPS-unit and operate it for years. The unit will produce waste energy in two ways: once within the UPS and then also in the air conditioning. Innovative companies grow, especially in the initial few years, but they may lack investment capital. Yet their power supply should grow simultaneously and continually. The solution lies in modular technology. Newave is one of the first to recognize this and has developed the Conceptpower DPA™ (Decentralized Parallel Architecture) UPS-system, which allows for expansion as the firm grows. Up to five modules can be accommodated in a rack with a footprint of 0.6 m2 each having an output of 40 kVA. In this way a power density of 200 kVA on 0.6 m2 of floor space is reached, a peak value, possible because of the extremely high efficiency (up to 96%) of Newave’s modules.

In such a set-up the battery packs are placed separately, which makes sense, because the cooler the batteries are stored, the longer they keep. And with regard to the service: in an emergency someone can replace a 40 kVA module within minutes without removing the load (hot swap). The power supply of your enterprise will not be affected during the operation.

In the power range of 10-1500 kVA Newave is the only manufacturer who is able to offer a third generation of UPS. Its market share with regard to modular systems is probably 10%. The production of highly compacted modular UPS-systems has been made possible through modern semiconductors (IGBT) and a design without a transformer. Newave is the inventor. Only after a significant reduction of size and weight was it possible to reach a power density that is shared by few other producers.

Another, perhaps even more important advantage of Conceptpower DPA™ is that the system can be made redundant without great effort or expense without having to increase the power of the whole system by factors two or three. An example illustrates this. A large IT company has a power requirement of 100 kVA. In order to create redundancy in the area of the UPS power supply, two traditional 120 kVA stand-alone systems could be installed to work in parallel, but this would by no means be an ideal solution. A far better solution would be the installation of 4 x 40 kVA modules, one of which would provide true redundancy. In such a set-up, several benefits can be noted. The 4 Conceptpower modules DPA™ work at 63% of the rated power of 160 kVA. At this level of power output the system still works with almost maximum efficiency. In a set-up where two systems of 120 kVA operate in parallel, the load factor is 41% i.e. the efficiency is much lower. For many UPS on the market the rate of efficiency is really low when they operate at 41% of the rated power. For Newave equipment it is still surprisingly high.

Picture 2.0
Picture 2.1
The main technical data of the DPATM product-line are among the best world-wide.

Another advantage of modular technology is that a system expansion is achieved in a matter of minutes, simply by adding a module. You push the module into the rack while the system is operating, and that is all you have to do. The cost of the upgrade is limited to the cost of the module. The cost will, of course, be higher if a new rack is needed. The Conceptpower DPA™ system does not only allow a very simple way of expanding your UPS-installation, but also of replacing a damaged or faulty module.

Most modular systems on the market show very similar advantages – at least at first glance. But with regard to the architecture and the functionality there are significant differences and these should be of interest to specialists as well as investors. Too often, modularity exists only on paper. If only parts of a UPS-system are built in a modular way, then we cannot honestly speak of modular technology. Partial solutions in modularization offer hardly any advantage over conventional technology if you study them carefully – which brings us to the important topic of redundancy.

Redundancy
An overworked term. The number of redundancy principles probably corresponds to the number of suppliers of UPS-systems. Be that as it may, many UPS manufacturers clearly ‘fall through the mesh’ regarding genuine redundancy. A partial redundancy is ultimately no redundancy! If one component can cause a power breakdown there is no real redundancy. Typical single points of failure are: only one rectifier, only one inverter, only one static bypass, only one battery pack or only one control unit.

Operators of critical applications such as data centers, traffic control systems or sophisticated automation systems should check their future installations carefully regarding single points of failure, because the availability of power decides who is successful in gaining the ascendency. What then is genuine redundancy?
Where is the borderline between smart sales techniques regarding redundancy and fact-oriented customer service? Here are some very obvious examples. Batteries are the most critical link in the ‘safety-chain’. People who rely on redundant systems with one set of batteries, lack understanding. In a UPS-system with a high level of availability there have to be at least two independent sets of batteries! There is no alternative. And if a manufacturer does not share this view, he should not claim redundancy!

Picture 3: The DPATM system with 200kVA output is mounted in a rack needing a ground surface area of 0,6 m2.

Furthermore, another ‘minor matter’ should be mentioned. Customers have often discovered with anger that crashes happen an arm’s length in front of a UPS. It’s called: operator error! Indeed it should not be possible to cause a redundant UPS-system to crash by a mere click. But possible it is, if your installation is equipped with only one control-panel. But that is exactly what some manufacturers decide to do in order to save on production costs. By the way, control-panels can go wrong – leading to a cascade of equipment failures and dangerous situations! And so one could go on mentioning other single components and assembled parts that are found only once in the equipment of certain manufacturers of so-called redundant UPS. The contradiction in terms is obvious.

Ultimately, what counts is TCO (Total Cost of Ownership)
What, in the end, should be the deciding factor? Of course, the best TCO. Unfortunately this is not always applied in practice, because general managers often go by the initial outlay. Additional costs incurred by a non-optimized UPS-system over a 10-year-period of operation probably exceed the original investment – let alone the cost of a system breakdown. Therefore, would-be owners of UPS-systems should make sure they consider the TCO and not only the initial investment. And once again the small print must not be overlooked.

Here a pertinent illustration: a redundant UPS-system operates in the range of 30 - 70% of the rated output. Hence, the information about the efficiency at 100% resistive load is more or less irrelevant.

It would be much more helpful and honest if the salesman would indicate the efficiency at 60% capacitive load (PF 0.9) rather than the rate for a 100% resistive load – which you will never have!

The total cost of ownership (TOC) should include the cost of the installation (quick and easy), the cost of later expansions (by inserting another DPA module into the rack) and also the cost of the space occupied by the installation (0.6 m2 for 200 kVA). And, of course, very low waste energy of the UPS-installation pays off in two ways. The electricity bill for the UPS will be lower but also the one for the air conditioning. And apart from this, at a time of debate about reducing the emission of CO2, the IT department can honestly claim to be making an effort in the right direction.

Finally, it needs to be mentioned that large IT companies as well as smaller ones usually entrust the monitoring of their UPS-systems to the manufacturer, because this is cheaper than establishing and operating one’s own monitoring system. Of course, you can only choose this option if you can trust your UPS-supplier without reservation.

Conclusion
Newave may well claim to be manufacturing equipment of the highest technical quality. It is clear that genuine redundancy and the label "made in Switzerland", from A to Z, also has its price. But bearing in mind that the total cost is spread over a period of about 10 years of operation, the cost of the acquisition of a UPS should not be the sole deciding factor. In the total cost of ownership (TCO) a competent after service over the life span of the system should also be taken into account.


Newave Energy receives the Frost & Sullivan "Customer Value Enhancement” Award

The coveted and prestigious award recognises the achievement of Newave in the realm of modular UPS-systems. The consulting company Frost & Sullivan continuously watches the international horizon of producers of high-tech equipment classifying them according to the categories of market trends, key performance indicators and business strategies. The prize "Customer Value Enhancement" is awarded to companies that are proven to expand their customer base, creating for them more innovative values with better concepts than their competitors. This probably represents the best recognition of Newave’s success in the field of modular UPS-systems.

DPA™ - Decentralized Parallel Architecture
With DPA™ Newave understands a redundant UPS-system, in which there is no single point of failure. There is no single component in two or more UPS-systems in parallel that is found only once. System capacity can be increased at any time by simply connecting in parallel an additional module. The introduction of an extra UPS-module into the system raises the total capacity above the maximum load and establishes redundancy at the same time, i.e. one module can fail and the power supply is not affected. If two spare modules are introduced into the system, two units can break down without effect on the supply of power to the load. In the rack model an increase of the capacity or the creation of redundancy is achieved by simple insertion of another module while the system is in operation (hot swap). The operation only takes a few minutes.

In particular it should be mentioned here that several battery sets of different voltage can be installed, that each UPS has its own control unit, and that there is no common bypass nor any central switch. Each UPS in the parallel system can take over the lead. If the UPS, which leads the system of several UPS connected in parallel, breaks down, another UPS immediately takes over the leading role. Any number of systems can be connected in parallel arrangement. The load is distributed equally to all the systems in the set-up. Also, the system bus, functioning as data exchange centre for the whole system, is redundant.

For extremely critical loads Newave parallel systems can be equipped with a second connection to the utility. In this case, there may be four UPS-systems working in parallel, two being supplied with 3x400V by network operator 1 and the other two by network operator 2.


CONTACT ADDRESS

Newave SA
Via Luserte Sud 9
CH-6572 Quartino
Switzerland
T +41 (0) 91 850 29 29
F +41 (0) 91 840 12 54
www.newavenergy.com
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created on: 20.05.2011
changed on: 21.02.2012

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